Guest Name :
Emily Carter
Guest Conversations
Room 1208
10–13 May
Prom Muychheak
That looks amazing, thank you for your help!
Not Replied
Confirmed
Room 405
12–15 May
John Smith
Need help with the smart lock, it won't turn.
Not Replied
Arriving
Room 902
14–17 May
Sarah Connor
Perfect, see you tomorrow afternoon.
Replied
Confirmed
Room 110
13–14 May
Lars Ulrich
Can we get some extra towels and a bottle of water?
Not Replied
Stay
Room 303
08–14 May
Emily Watson
We have checked out and left the keys on the table.
Replied
Departing
Room 707
20–25 May
Michael Chen
Is there a safe place to store luggage before check-in?
Replied
Confirmed
Room 215
14–20 May
Sofia Rossi
Our flight is delayed, we will arrive around midnight.
Not Replied
Arriving
Room 808
15–18 May
David Kim
Do you have any recommendations for vegetarian restaurants?
Not Replied
Confirmed
Room 512
13–16 May
Anna Muller
The AC is working perfectly now, thank you!
Replied
Stay
Room 1001
10–14 May
Tom Hardy
Thanks for the great stay, the view was incredible.
Replied
Departing
Room 604
22–24 May
Yuki Tanaka
Is it possible to request a late check-out on Sunday?
Not Replied
Confirmed
Room 330
14–15 May
Sovan Rattana
I can't find the building entrance, can you send a photo?
Not Replied
Arriving
Room 102
13–15 May
Carlos Ruiz
The Wi-Fi password in the manual isn't working.
Replied
Stay
Room 909
01–05 June
Alice Wonder
Confirming that we are bringing one small dog.
Replied
Confirmed
Room 440
14–20 May
Robert Deniro
Is there a coffee machine in the studio?
Not Replied
Arriving
Room 202
12–14 May
Srey Pich
Left the parking pass on the kitchen counter.
Replied
Departing
Room 1105
18–21 May
Liam Neeson
I have a very particular set of requirements for the bed.
Not Replied
Confirmed
Room 701
25–30 May
Bopha Devi
The airport shuttle has been booked, thanks!
Replied
Confirmed
Room 315
14–16 May
Mark Zuckerberg
Does the room have a dedicated workspace and fast fiber?
Not Replied
Arriving
Room 505
10–15 May
Elon Musk
Everything is sustainable and efficient, great job.
Replied
Stay
Room 1208
Translate on
Reservation ID :
HMLDJSKS23
Booking Date :
May 10, 2026
Check-in Date :
June 18, 2026
Check-out Date :
June 23, 2026
Total Guests :
2 Adults
Payment Status :
Fully Paid
Payment Method :
Visa Credit Card
Total Amount :
USD 685.00
Passport Submission :
Completed
Identity Verification Status :
Approved
Check-in Method :
Self Check-in via Smart Lock
Special Request :
Late arrival after 11PM
Name :
UrbanNest Hospitality Group
Support Email :
support@urbanneststay.com
Hotline :
+1 415 555 0192
Escalation SLA :
Within 15 minutes
Partner Since :
2021
Notes :
Prioritize VIP guest satisfaction cases
Name :
Daniel Kim
Host ID :
HST-48291
Response Time :
Usually within 5 minutes
Emergency Contact :
Available
Average Rating :
4.9
Notes :
Flexible with early check-in
Building Name :
Skyline Residence Tower B
Address :
218 Riverside Avenue
Access Type :
Keycard entry
Front Desk :
24/7 reception
Quiet Hours :
10PM – 7AM
- VIP corporate partner. Prioritize fast response time.
- Billing contact prefers invoice by email only.
- Guest complaints should be escalated within 15 minutes.
- Late-night support available until 2AM.
- Require approval for bookings over 14 nights.
- Host responds quickly via in-app chat.
- Prefers self check-in for late arrivals.
- Usually approves early check-in if available.
- Host unavailable every Sunday afternoon.
- Building access code changes monthly.
- Elevator maintenance every Wednesday morning.
- Quiet hours enforced after 10PM.
- Rooftop access closes at midnight.
- Lobby reception available 24/7.
- Fire alarm testing scheduled monthly.